By Nicole Rose Dion, social media coordinator/graphic designer
Follower her on twitter @nicolerosedion
When you’re young and inexperienced, being thrown into the PR world can be quite the adjustment. However, I’m a huge fan of channeling mistakes-made into a productive learning experience. I recently surveyed my coworkers and asked them about times when they experienced their worst *face palm moments.
By Constance Aguilar, social media strategist
It’s an age old tale in business. One party decides to do something new and special to draw attention and profits to their business. Another party sees its success and wants to duplicate it. Why reinvent the wheel, right?
This part of dealing with a crisis takes note of personal feelings, the hard work and dedication it takes to pull off an idea, and what happens when there’s two (or more) sides to the story.
By Bob Conrad, Ph.D., APR
Two of the greatest threats during a crisis – the things that can make a negative situation worse – is the foreignness of working under intense, external pressure and organizational paralysis.
By Nicole Rose Dion, veteran social media mistake maker
(social media coordinator/graphic designer) — follow me on Twitter @nicolerosedion
This is a follow up piece to my earlier article about preventing social media crises before they happen. This article focuses on managing a social media crisis once it’s already happened.
By Krystal Tingle, Senior Account Executive
Anyone who knows me can attest that other than news and NBA playoffs, I am not a huge TV watcher. Now, thanks to Grey’s Anatomy creator, Shonda Rhimes, ABC’s newest political drama, “Scandal,” is my guilty pleasure. I am literally counting down the hours until Thursday’s season finale. “Scandal” stars Kerry Washington as Olivia Pope, Washington D.C.’s biggest fixer. Pope is a crisis communications phenom inspired by the career of Judy Smith, former deputy press secretary in George H. W. Bush’s White House and a consultant in high-profile cases like Monica Lewinsky. The fast-paced, sexy political drama is not only entertaining; it can teach you a thing or two about how to handle a crisis.